Course Description: ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® SD (Service Design) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Design Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Course and Learning Objectives: At the end of this course, you will learn:

  • Service Design principles and service composition
  • Activities and techniques within Requirements Engineering
  • Functional roles analysis and use of the RACI matrix
  • The types of tools that would benefit Service Design
  • Activities and techniques associated with Application Management
  • Designing supporting systems, especially the Service Portfolio
  • Business Service Management (BSM) and Service Oriented Architecture (SOA) principles

Delivery: Classroom