Why ITIL®?

ITIL focuses on achieving high quality service to align with the business vision and goals. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate continual service improvement, control: of TCO, change, transformation and growth.

You are not implementing ITIL. ITIL is the HOW – It is the most widely recognized best practices framework in the world.


  • Improved ability to measure performance

  • Improved change management

  • Improved communications

  • Repeatable processes

  • Reduced cost and risk


  • Increased user and customer satisfaction

  • Improved quality of service

  • Improved service delivery

  • Service improvement

  • Better reliability


Best Practices training creates Business Value:

  • Improved service alignment with the business
  • Repeatable processes which reduce costs
  • Improved consistency of services
  • Improved service performance