ITIL focuses on achieving high quality service to align with the business vision and goals. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate continual service improvement, control: of TCO, change, transformation and growth.
You are not implementing ITIL. ITIL is the HOW – It is the most widely recognized best practices framework in the world.
Best Practices training creates Business Value:
- Improved service alignment with the business
- Repeatable processes which reduce costs
- Improved consistency of services
- Improved service performance